Learn To Swim

You can visit us face-to-face at the Aquatic Office, give us a call on (03) 5832 9400, or email us at swimschool@aquamoves.com.au.

At the time of your enrolment, we will select one of our levels that will best suit the student based on their current skills and age.

During the lessons, the instructor will determine if any level changes need to occur. We will contact you to make any necessary changes.

Yes, we accept enrolments throughout terms.

When coming for your lessons please bring along bathers and your towel. Googles may also be worn in the water, if you prefer. Check out our merchandise located at and around our reception for great options and use your complementary 10% discount upon checkout.

Please bring along your membership card to be scanned upon entry.

Note that students who are not fully toilet-trained must wear a swim nappy in the water. Swim nappies can be purchased at the supermarket or at our reception.

No, all active members at the end of a term will be automatically re-enrolled in the same class for the next term. We will notify you if any changes occur for your class.

Throughout the terms and school holidays, members gain complementary access to the aquatic facilities, within age requirements.

If you are aware you will be away for a lesson, please notify us.

A credit can only be applied if the missed period is 3 consecutive weeks and a medical certificate for this period is provided. A maximum of 3 class credits due to a medical certificate can be provided per term. If a class outside these conditions is missed, the class will be forfeit.

In the instance that 3 consecutive weeks are missed without notification, the contract may end. We will contact you if this is the case.

Once your swimming instructor has marked off all the skills in your level as completed you will receive an email directing you how you can move up.

To see your skill progression, go to our Members Portal, sign in, and go to the "account" tab to review the "skills" section.

Please also check out our Members Portal Guide if you require assistance.

To find out availabilities for permanent class time changes, please contact us or to speed up the change of class process, please review availability by logging in to our Members Portal, sign in, and go to the "book" tab and the "Learn to Swim" section.

Please also check out our Members Portal Guide if you require assistance.

Waitlists are not run for our group classes.

If the Swim School member is under 5 years old, one parent/guardian can accompany them in the water without charge. Casual entry fees apply for additional parent/guardians who will be swimming or supervising.

If the Swim School member is between 5-9 years old, one parent/guardian can accompany them to watch them swim. Casual entry fees apply for parent/guardians who will be swimming or providing additional supervision.

If the Swim School member is over 10 years old, fees will apply for parent/guardians.

If a fortnightly payment is missed, you will receive an email notification, and a $12.00 rejection fee will be placed on your account. Please note: If the outstanding payment is settled via phone, Member Portal, or in person before the next scheduled direct debit, the rejection fee will be waived.

If two consecutive fortnightly payments are missed and not resolved, the contract will be cancelled as per our terms and conditions.

In the instance your instructor cannot run your class, we will attempt to have another instructor cover. If this cannot be done, the classes will be cancelled.

We will notify you of any cancellations as soon as possible, and you will receive a class credit on your profile. Unfortunately, a makeup lesson cannot be provided.

During these instances, you can still come along to the centre using your complementary access and enjoy the spaces available.

In the event of pool unavailability, classes may be subject to change. This can include a cancellation, a change of class location, or classes sharing lanes.

Swimming lesson memberships cannot be placed on suspension.

The membership can either be active or ended. An active membership allows for lessons and payments to occur indefinitely. An ended membership, in accordance with our cancellation policy, results in no further lessons or payments after a 14 day cancellation period.

A cancellation cannot be completed without a written request, via emailing swimschool@aquamoves.com.au or in person, where a form will be completed.

A contract will be cancelled 14 days after we receive the request. During this period, there may be lessons that can still be attended, and payments for these lessons may apply.